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Senior Systems Analyst - Patient Revenue Cycle Systems (2 openings)

Responsible for driving the development of new systems and modifications or enhancements of existing systems for City of Hope.
Provides domain expertise and leadership to all aspects of system design including analyzing and evaluating existing or proposed clinical information systems.
Provides mentoring and oversight for major components of the Electronic Health Record (EHR).
Essential Functions:
Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics, with minimal supervision.
Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.
Mentors EHR associate analysts and EHR analysts and provides team coordination tasks for specific project components that require specialized clinical knowledge.
Performs system configuration functions using on-line architectural tools with minimal supervision.
Leads others to adhere to established industry best practices, standards, and quality.
Works closely with operational stakeholders to properly engineer workflow.
Produces user requested reports utilizing special features on designated systems.
Oversees maintenance of the assigned EHR modules.
Interfaces with designated software vendor personnel to recommend and coordinate various enhancements, changes, and resolutions to software problems.
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions.
Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department.
Analyzes user-reported problems to determine corrective action.
Provides status reports to management when required.
Attends meetings as required, and participates on committees as directed.
Facilitates and coordinates stakeholder discussions.
Maintains a positive image when dealing with department personnel and other City of Hope employees.
Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
Maintains data awareness and expertise across system architecture.
Maintains extensive system configuration knowledge.
Ensures department documentation is at current levels.
Governance, Change Management, Project, Incident, AccessFollows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
Practices a high level of integrity and honesty in maintaining confidentiality.
The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:
Collaboration - Actively sharing thoughts and ideas and cultivating quality and integrity in relationships.
Compassion - Demonstrating kindness, empathy and respect in interactions with patients, their families and colleaguesExcellence - Striving for the highest quality and safety standards in all areas while driving to continuously improve both our outcomes and processes.
Integrity - Following through on commitments, holding oneself and others accountable for actions and consistently making the best choice for the organization and its mission.
Intellectual Curiosity - Desire to learn, continuously improve and grow and challenge the status quo.
Service with a sense of urgency - Providing exceptional benefit to those served, conducting business with honesty, purpose and an eye toward improving the future.
Position Qualifications:
Minimum EducationBachelor's DegreeExperience may substitute for minimum education requirementsMinimum Experience5+ years healthcare Information Technology experiencePreferred Experience5+ years experience in supporting patient financial billing systems (i.
e.
Allscripts PFM, Cerner/Epic/McKesson.
Support to mean implementation, enhancements, configuration and technical support of patient financial billing systems.
Strong knowledge of revenue cycle processes.
Preferred Field of ExpertiseHealthcare experience in other acute care health care settings preferred as well.
Previous experience in the design, planning and implementation of CIS preferredSoftwareMicrosoft Office Suite (i.
e.
Access, Excel, Word, Outlook)Eclipsys Sunrise Suite and/ or AllscriptsAbout City of HopeCity of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.
City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.
City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
Equal Opportunity / Affirmative Action Employer.
City of Hope is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability.


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